May 01, 2023
The city of Elyria has seen many changes over the years, but one thing that has remained constant is the family-owned Stewart’s TV & Appliance on Cleveland Street. Since 1946, it has been a solid part of the community and is now led by a second generation of Stewarts – Ed, Nancy and Pam.
The current owners take great pride in the services they provide and their connection with the community. This was started by their father, Dick, who with his wife, Jane, had nine children and each of the children at one point worked at the store. Ed, the company president, learned about the business from his father when he started working at the store as a teenager. He, Nancy and Pam run it with the same dedication and passion their father displayed for so many years.
“One of the most valuable lessons we learned was that if you relate well to the community and take care of the customers skillfully, you will succeed,” said Ed, who impresses with his friendly demeanor, quick knowledge and passion. “Ultimately, that’s what we strive to do. I like having partners and people I can trust, so we can all excel at what we do instead of feeling like the burden is on one person.”
The store is always bustling with activity, from customers asking about new appliances to those reaching out with questions or scheduling a repair. The Stewart family has built a reputation of honesty, straightforwardness and expertise, ensuring every customer receives the best service.
“It’s all about caring for the customer and building long-term relationships. Our business was built on service and integrity, and we’ve enjoyed being part of the community for many years,” said Nancy, who is cheerful when interacting with customers. “Our customers are phenomenal, great people that we connect with and are fantastic about spreading complimentary feedback about us.”
As you enter Stewart’s TV & Appliance and search for one of its many household appliances, you are greeted with a smile and a general interest in what you need. The Stewart team, which numbers 25 today, listens carefully to your requirements and shows you options that meet your budget and needs.
During the past several decades, the Stewart family has welcomed new generations of customers from families who frequented the store. They are always greeted with the same warmth and expertise.
Stewart’s TV & Appliance joined Buckeye Community Bank after a larger institution acquired their previous bank and showed little interest in the company. According to Ed, Buckeye provides a strong community focus, and a new level of service and business-focused offerings not available from their previous bank.
“Although things have changed greatly, Stewart’s TV & Appliance and the Stewart family continue to serve as a beacon of trust and reliability in the community,” said Buckeye President and CEO Ben Norton. “Stewart’s has persevered over the rise of big-box stores and online shopping, thanks to its commitment to the customer, its expert approach and dedication to the community.”
As the company’s leadership team thinks about its future, Ed’s son, Kevin, currently is with the service department after starting with the company as a teen. The Stewart siblings hope that their steady growth continues to the next generation, ensuring that it remains a fixture in Elyria for many years to come.
Learn more about Stewart’s TV & Appliance, its products and services at stewartappliance.com.
