FAQS
What is the core banking upgrade?
Why is Buckeye Community Bank upgrading its core system?
When will the system conversion take place?
Will any Buckeye Community Bank branches be closed during the upgrade?
Will I be notified once the upgrade is complete?
What can I do to make sure that I receive important information?
What if I have other questions?
What is the core banking upgrade?
Buckeye Community Bank is currently upgrading its core banking system to improve the efficiency of our internal systems that process all banking transactions and customer data. The upgrade will enhance the efficiency and security of our banking services and introduce new features for Buckeye’s online and mobile banking. The banking processing system is the software that manages Buckeye’s major banking functions, including:
• Opening and managing accounts
• Originating and serving loans
• Processing cash deposits and withdrawals
• Maintaining account holder information
• Processing transactions
Why is Buckeye Community Bank upgrading its core system?
To improve our services, efficiency and accommodate growth, Buckeye is upgrading its core technology system. The new technology allows Buckeye to offer you more capabilities, including the ability to view all information from your various accounts to provide a comprehensive picture of your finances.
When will the core system conversion take place?
The upgrade is scheduled to occur in November. We anticipate a short period of downtime during this transition, which will be communicated to our clients and employees well in advance.
Will any Buckeye Community Bank branches be closed during the upgrade?
Yes, Buckeye’s branches and offices will be closed on Saturday, November 9, for the conversion, and Veterans Day will be observed on Monday, November 11. All Buckeye branches and offices will resume regular business hours on Tuesday, November 12. Visit buckeyebank.com/upgrade for specific hours and details on any limited interruptions in service during the conversion phase.
Will I be notified once the upgrade is complete?
Yes, we will notify all clients and employees once the upgrade is complete through email, our website, and mobile app notifications.
What can I do to make sure that I receive important information?
If your contact information has recently changed, please notify your Buckeye banker, contact Buckeye at 440-233-8800, or visit Buckeye's main or LaGrange branch so that you receive any needed communications.
What if I have other questions?
During the next few weeks, we will be sending you additional information via email, mail and digital channels. If you have any questions, please feel free to contact us at 440-233-8800, email the technology team at conversion@buckeyebank.com, visit our website at buckeyebank.com/upgrade, and follow us on LinkedIn, Facebook and Instagram.